Username is the Last Name, plus the initial of the First Name.
Joe Smith's Username would be SmithJ
Ann Smith's Username would be SmithA

If necessary, the initial of the Middle Name is also included.
Joe A. Smith's Username would be SmithJA
Joe B. Smith's Username would be SmithJB

Use the last 4 digits of your Social Security number for the password.

Further assistance can be received from julie.carle@htccorp.com